Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit molsaro.com, contact us, request a demonstration, subscribe to our communications, attend an event, apply for a position, or otherwise interact with Molsaro.

1. Scope of This Policy

Molsaro B.V. is the controller of the personal data covered by this Privacy Policy. This means that Molsaro determines why and how that personal data is processed.

This Policy applies when you:

• visit our website;

• contact us or request information;

• represent a customer, prospective customer, supplier, or business partner;

• register for a demonstration, newsletter, or event;

• use a Molsaro account;

• communicate with our support or commercial teams;

• apply for a position with Molsaro.

When a customer submits personal data to Molsaro’s services and instructs us to process it on the customer’s behalf, the customer is generally the controller and Molsaro acts as a processor or service provider. That processing is governed by the applicable customer agreement and any data processing agreement, rather than this Privacy Policy.

Questions or requests concerning data controlled by a Molsaro customer should normally be directed to that customer.

2. Personal Data We Collect

The information we collect depends on how you interact with us.

Information you provide

We may collect:

• your name, business email address, telephone number, company, job title, and country;

• information included in contact forms, demonstration requests, emails, support requests, surveys, and other communications;

• newsletter, event, and marketing preferences;

• account details, user role, permissions, and authentication information;

• contract, billing, procurement, and business-administration information;

• recruitment information, including your résumé, qualifications, employment history, and application communications.

Information collected automatically

When you visit our website or use our services, we may collect:

• IP address;

• browser, device, and operating-system information;

• pages viewed, links selected, and referring pages;

• dates and times of access;

• cookie and similar technology identifiers;

• account activity, usage records, diagnostic information, and security logs.

Information received from other sources

We may receive business or professional information from:

• your employer or organization;

• colleagues or account administrators;

• event organizers and business partners;

• service providers that assist with business communications;

• publicly available company websites, professional profiles, and similar business sources.

3. Why We Use Personal Data

Where applicable data-protection law requires a legal basis, we rely on the bases described below.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

4. How We Share Personal Data

We may share personal data with:

• service providers that support hosting, communications, customer relationship management, analytics, security, billing, recruitment, events, and technical support;

• professional advisers, including legal, accounting, audit, and insurance providers;

• authorized representatives or administrators of your organization;

• business or event partners where you have been informed of the disclosure or requested the relevant interaction;

• courts, regulators, law-enforcement authorities, or other parties where disclosure is required by law or reasonably necessary to protect rights, security, or safety;

• parties involved in a proposed or completed merger, acquisition, financing, restructuring, or sale of all or part of our business.

Service providers may process personal data only for the services they provide to Molsaro and subject to appropriate contractual obligations.

We may also share information when you direct us to do so or provide your consent.

5. International Data Transfers

Personal data may be transferred to and processed in the United States and other countries where Molsaro or its service providers operate.

Where applicable law requires additional protection for an international transfer, we use an appropriate safeguard. This may include an adequacy decision, the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Agreement or UK Addendum, or another legally recognized transfer mechanism.

You may contact us for further information about the safeguards applicable to your personal data.

6. Cookies

We use cookies and similar technologies to:

• operate and secure our website;

• remember your preferences;

• understand how the website is used;

• measure website and communication performance.

Where required by law, we request consent before using non-essential cookies.

You can manage non-essential cookies through the cookie settings available on our website. Additional information about the cookies we use is provided in our Cookie Policy.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

Access to personal data is limited to personnel and service providers who require it for an authorized purpose.

No electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and notifying us if you believe an account has been compromised.

8. Your Privacy Rights

Depending on your location and the applicable law, you may have the right to:

• request access to your personal data;

• request correction of inaccurate or incomplete personal data;

• request deletion of your personal data;

• request restriction of processing;

• object to processing based on legitimate interests;

• receive certain personal data in a portable format;

• withdraw consent;

• opt out of direct marketing;

• lodge a complaint with a competent privacy or data-protection authority.

Additional rights may apply under certain US state privacy laws.

To exercise a privacy right, contact us at info@molsaro.com with the subject line Privacy Request. We may request information reasonably necessary to verify your identity.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message. You may still receive necessary account, security, contractual, or service communications.

If your request relates to personal data controlled by a Molsaro customer, please contact that customer directly. Where required, Molsaro will assist the customer in responding to the request.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations.

When we update the Policy, we will revise the “Last updated” date at the top of this page. We will provide additional notice where required by applicable law.

10. Contact Us

For questions about this Privacy Policy or Molsaro’s privacy practices, contact:

Molsaro B.V.
Attn: Privacy
Zuidplein 36
1077 XV Amsterdam
The Netherlands

Email: info@molsaro.com